Client Overview:
We have worked with healthcare and pharmaceutical clients like HaBuild, Piyush Hospital, and Med1st to streamline patient and customer engagement, simplify ordering processes, and enhance retention efforts. With a focus on creating efficient, automated communication flows, we have helped these firms deliver high-quality, personalised service.
Challenges:
Healthcare and pharmaceutical firms often need to balance high patient engagement with streamlined operations to handle large volumes of inquiries, requests, and orders. HaBuild, Piyush Hospital, and Med1st needed a solution to automate engagement, reduce agent workload, and improve retention rates through consistent follow-ups.
Solutions Provided by Cheerio AI:
Engagement Tools: We have set up embeddable forms and WhatsApp buttons on the firms' websites, allowing patients and customers to initiate contact easily. QR codes linked to WhatsApp flows enabled quick access to information, while a Pabbly/Webhook setup ensured smooth data integration.
Automated Workflows and Analytics: We provided workflow and agent automation that streamlined client interactions, improving response times and customer satisfaction. Analytics provided real-time insights into engagement patterns, helping firms tailor their outreach and improve service quality.
Order and Payment Management:We enabled orders to be placed through an interactive catalogue, simplifying the ordering process for clients and allowing healthcare firms to manage payments efficiently.
Retention and Loyalty Building: We helped these firms drive repeat sales and retain patients and customers by using omnichannel outreach capabilities, including drip campaigns. Automated reminders and follow-up messages created a seamless customer journey, encouraging loyalty and long-term engagement.
Impact:
Our engagement solutions allowed HaBuild, Piyush Hospital, PharmEasy, and Med1st to significantly reduce manual effort while enhancing customer satisfaction. The automated workflows and targeted outreach improved client retention, streamlined order management, and ultimately allowed these firms to provide more efficient, personalised care with minimal operational burden.
