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Cheerio Help Guides
Introduction to Sequences
Sequential Emailing allows users to send a large quantity of emails to a wide audience using multiple sender IDs. This approach helps...
3 min read
How to use filters efficiently to filter your contacts on Cheerio?
For effective management and searching of your contacts. Cheerio has introduced filters and here is how you can use them. Step 1: Log in...
1 min read
How to create and manage custom contact attributes on Cheerio?
Creating and managing the custom contact attributes is very simple. You can create custom up to 50 contact attributes based on plan...
2 min read
How to connect a google form with Pabbly & Cheerio to automate your messages?
Prerequisites 1. Google form with all the information you want to collect. 2. Pabbly workflow 3. Cheerio Workflow Here is a video...
2 min read
How to use email templates on the Cheerio Platform?
Our platform has a complete library of industry-proven templates that are quick & simple to use. Below are the steps to use these...
1 min read
Introduction to workflow & nodes
Workflows are the automation feature within the Cheerio platform that helps you to set your repetitive tasks on automation using nodes...
4 min read
How to setup drip campaigns using workflow?
On Cheerio, you can now create drip campaigns across WhatsApp and Email using the "campaign sent" node in workflows. Remember that you...
1 min read
What are custom attributes and how to use them?
Custom attributes are nothing but the additional information of your contacts. For example, you upload a CSV with your customer data...
2 min read
Cheerio subscription's addon for users outside India.
If you have opted for Cheerio's lifetime plan and you have your business outside of India, then you can subscribe for extra add-ons to...
1 min read
What is a Cheerio wallet and how to use it for your business (Single workspace user)?
If you're any user outside of the India. You will see a wallet on your Cheerio dashboard. To use it first you have to top up or add money...
1 min read
How to start a new WhatsApp conversation as a business using Cheerio?
To start a new WhatsApp conversation as a business you have to send a template message to a customer. If the customer responds to your...
1 min read
How to create canned responses (Quick responses) in Cheerio's Team Inbox?
On Cheerio, you can create canned responses in Team Inbox to quickly access long messages, Messages with buttons, Templates, Documents &...
1 min read
What are the keywords on Cheerio & how to use them?
1. Understanding Keywords Keywords trigger specific actions when they match a customer's reply on WhatsApp. A keyword can be a single...
1 min read
What is First Response Time (FRT) and how to track & set FRT in Cheerio?
First response time (FRT) is the number of minutes or hours passed from the time a customer first submits their case and a contact center...
1 min read
Introduction to Campaign Analytics
Overview The overview section displays a total count of some important metrics for admins and dashboard viewers to get a quick view of...
1 min read
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