Guides | Cheerio-WA,Email,SMS

Cheerio Help Guides

2 min read

How to connect a google form with Pabbly & Cheerio to automate your messages?

Prerequisites 1. Google form with all the information you want to collect. 2. Pabbly workflow 3. Cheerio Workflow Here is a video...

How to use email templates on the Cheerio Platform?

1 min read

Guides

How to use email templates on the Cheerio Platform?

Our platform has a complete library of industry-proven templates that are quick & simple to use. Below are the steps to use these...

4 min read

Guides

Introduction to workflow & nodes

Workflows are the automation feature within the Cheerio platform that helps you to set your repetitive tasks on automation using nodes...

How to setup drip campaigns using workflow?

1 min read

Guides

How to setup drip campaigns using workflow?

On Cheerio, you can now create drip campaigns across WhatsApp and Email using the "campaign sent" node in workflows. Remember that you...

What are custom attributes and how to use them?

2 min read

Guides

What are custom attributes and how to use them?

Custom attributes are nothing but the additional information of your contacts. For example, you upload a CSV with your customer data...

Cheerio subscription's addon for users outside India.

1 min read

Guides

Cheerio subscription's addon for users outside India.

If you have opted for Cheerio's lifetime plan and you have your business outside of India, then you can subscribe for extra add-ons to...

What is a Cheerio wallet and how to use it for your business (Single workspace user)?

1 min read

Guides

What is a Cheerio wallet and how to use it for your business (Single workspace user)?

If you're any user outside of the India. You will see a wallet on your Cheerio dashboard. To use it first you have to top up or add money...

How to start a new WhatsApp conversation as a business using Cheerio?

1 min read

Guides

How to start a new WhatsApp conversation as a business using Cheerio?

To start a new WhatsApp conversation as a business you have to send a template message to a customer. If the customer responds to your...

How to create canned responses (Quick responses) in Cheerio's Team Inbox?

1 min read

Guides

How to create canned responses (Quick responses) in Cheerio's Team Inbox?

On Cheerio, you can create canned responses in Team Inbox to quickly access long messages, Messages with buttons, Templates, Documents &...

What are the keywords on Cheerio & how to use them?

1 min read

Guides

What are the keywords on Cheerio & how to use them?

1. Understanding Keywords Keywords trigger specific actions when they match a customer's reply on WhatsApp. A keyword can be a single...

What is First Response Time (FRT) and how to track & set FRT in Cheerio?

1 min read

Guides

What is First Response Time (FRT) and how to track & set FRT in Cheerio?

First response time (FRT) is the number of minutes or hours passed from the time a customer first submits their case and a contact center...

1 min read

Guides

Introduction to Campaign Analytics

Overview The overview section displays a total count of some important metrics for admins and dashboard viewers to get a quick view of...

2 min read

Guides

Introduction to Agent Analytics

Overview The overview section displays a total count of some important metrics for admins and dashboard viewers to get a quick view of...

How to set up an SMS channel on Cheerio in INDIA

1 min read

Guides

How to set up an SMS channel on Cheerio in INDIA

Pre-requisites to set up an SMS channel on Cheerio. You can find the following details on your DLT portal. 1. DLT Registration ID 2. URN/...

How to leverage the power of Cheerio AI?

1 min read

Guides

How to leverage the power of Cheerio AI?

AI is all around the world now, and so is Cheerio's AI which is curated for templates generated for WhatsApp, SMS, and Email marketing...